Privacy Policy

Last updated: Feb 06, 2026

Postal.com.au (“we”, “our”, “us”) is an Australian-based mobile application development company. We are committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website or services.

1. Personal Information We Collect

We may collect the following personal information:

a. Information You Provide

Full name
Email address
Phone number
Business name (if applicable)
Account login credentials
Project requirements and communications

b. Payment Information

All payments are processed using Stripe Checkout.

Payment details are entered on our website but securely transmitted directly to Stripe.
We do not store or retain credit or debit card details on our servers.

Stripe’s handling of payment information is governed by their own privacy policy.

c. Automatically Collected Information

IP address
Device and browser information
Website usage data
Cookies and similar tracking technologies

2. How We Use Personal Information

We collect and use personal information to:

Create and manage user accounts
Provide pre-designed and developed apps or custom development services
Process deposits and payments
Communicate with clients regarding projects or enquiries
Provide customer support
Improve our website and services
Comply with legal and regulatory obligations

3. Disclosure of Personal Information

We may disclose personal information to:

Payment processors (such as Stripe)
Hosting, analytics, and IT service providers
Professional advisers (legal, accounting, or auditing)
Government authorities where required by law

We take reasonable steps to ensure third parties handle personal information securely and in compliance with privacy laws.

4. Overseas Disclosure

Some service providers may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure appropriate privacy protections are in place consistent with Australian law.

5. Data Security

We take reasonable technical and organisational measures to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.

6. Data Retention

Personal information is retained only for as long as necessary to provide our services and meet legal or regulatory requirements. When no longer required, information is securely destroyed or de-identified.

7. Cookies

We use cookies to enhance website functionality and analyse traffic. You may disable cookies in your browser settings, although this may affect website functionality.

8. Access and Correction

You may request access to or correction of your personal information by contacting us. We will respond within a reasonable timeframe.

9. Complaints

If you believe we have breached your privacy rights, please contact us first. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be published on our website with a revised date.

11. Contact Us

Postal.com.au

Email: info@postal.com.au